At fncustom, we want you to be completely satisfied with your custom jersey. Please review our policy regarding returns and refunds:
Custom Orders:
Because every jersey is made-to-order, customized with names, numbers, or designs, we cannot accept returns or offer refunds for items simply because you changed your mind. Please double-check your design before placing your order.
Damaged or Defective Items:
If your jersey arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@fncustom.com. Include your order number and photos of the issue. We will replace or refund the item after verifying the problem.
Refund Process:
Approved refunds will be issued using the original payment method within 5–7 business days. Replacement orders will be shipped at no additional cost.
Exchanges:
Exchanges are only available for damaged or incorrect items. Because all items are custom, we cannot offer exchanges for different sizes or designs unless the product is defective.
We take pride in crafting high-quality custom jerseys and aim to ensure every customer receives exactly what they ordered. If you have any concerns, contact us at support@fncustom.com — we’re here to help.